Archive for 'Customer Relationships'

Wishing You a Delightful Holiday!

Posted on 24. Dec, 2011 by .

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One discovery Tim Keiningham and I made a number of years ago, is that simply satisfying a customer isn’t enough to get that customer to become a truly loyal customer.

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“It’s Nothing Personal…”, But It Sure Should Be!

Posted on 08. May, 2011 by .

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The Trump Apprentice TV programs proclaim in their opening credits, “It’s nothing personal, it’s just business!”

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Your Online Customer Community Could be Damaging Customer Loyalty!

Posted on 22. Apr, 2011 by .

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What an absurd thought you might be thinking.

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Michael Dell Doesn’t Care About Customers!

Posted on 05. May, 2010 by .

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The Soul of an Organization I believe the

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Wawa rules!

Posted on 14. Apr, 2010 by .

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Wawa gas stations and convenience stores offer a really good value in convenience food!

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Detailers: Personal Calls Morph into Electronic Exchanges

Posted on 15. Mar, 2010 by .

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Who

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When Fund-Raising Jeopardizes Donor Relationships

Posted on 27. May, 2009 by .

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NYC

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Pricing to Preserve Customer Relationships

Posted on 05. May, 2009 by .

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