Archive for 'Customer Relationships'
Wishing You a Delightful Holiday!
Posted on 24. Dec, 2011 by Terry Vavra.
One discovery Tim Keiningham and I made a number of years ago, is that simply satisfying a customer isn’t enough to get that customer to become a truly loyal customer.
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“It’s Nothing Personal…”, But It Sure Should Be!
Posted on 08. May, 2011 by Terry Vavra.
The Trump Apprentice TV programs proclaim in their opening credits, “It’s nothing personal, it’s just business!”
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Your Online Customer Community Could be Damaging Customer Loyalty!
Posted on 22. Apr, 2011 by Terry Vavra.
What an absurd thought you might be thinking.
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Michael Dell Doesn’t Care About Customers!
Posted on 05. May, 2010 by Terry Vavra.
The Soul of an Organization I believe the
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Wawa rules!
Posted on 14. Apr, 2010 by Terry Vavra.
Wawa gas stations and convenience stores offer a really good value in convenience food!
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Detailers: Personal Calls Morph into Electronic Exchanges
Posted on 15. Mar, 2010 by Terry Vavra.
Who
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When Fund-Raising Jeopardizes Donor Relationships
Posted on 27. May, 2009 by Terry Vavra.
NYC



Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books. 