Archive for 'Customer Research'
Using Industry Norms to Interpret Satisfaction Survey Results
Posted on 06. Jun, 2010 by Terry Vavra.
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Satisfaction Benchmarks: Goaling for Mediocrity Why are we and our clients always looking to benchmarks to help us interpret our customer feedback?
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The Truth about Truth in Survey Research
Posted on 14. Jun, 2009 by Terry Vavra.
We Can
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business review: Should companies worry about verbal terrorists? Pe...
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hemp: We recently had the opportunity to report customer...
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business review: So it is hard to imagine that the impact on newer ...
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richardatdell: Hi Terry We read your blog post with some interes...
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Doug Pruden: RFM has been the approach of choice for direct mar...
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appreciating customers
Business Strategies
customer loyalty
Customer Recognition
Customer Relationships
Customer Research
Customer Satisfaction
customer scoring
Customer win-back
Delight Analysis
Disaster recovery
disregarding customers
fundraising
Hyundai
Market Research
RFM
Running a business
sponsored customers
Word of Mouth
About Terry Vavra
Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books.
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