CEP Emailers

Customer Experience Partners is pleased to allow you access to our library of “Emailers”.
Simply choose from the list and select the issues you’d like to download.

Nov 10, 2010 - Online Chat: A Miniscule Component of Word of Mouth!
Nov 17, 2010 - The Value and Demands of Private Online Communities
Nov 23, 2010 - How Stable is the Social Network You’re Depending Upon?
Dec 1, 2010 - Customer Experience; Much More than Satisfaction!
Dec 8, 2010 - Word of Mouth: Public or Private?
Dec 15, 2010 - Why Aren’t Satisfaction Scores Improving?
Dec 23, 2010 - Wishing You a Delightful Holiday!
Dec 29, 2010 - You Won’t Survive with Merely Satisfied Customers!
Jan 5, 2011 - Sex, Word of Mouth and Target?
Jan 11, 2011 - Evidence Tampering: A Crime or Good Marketing?
Jan 18, 2011 - Is Your Satisfaction Survey Causing Customer Dissatisfaction?
Jan 26, 2011 - Is Your Brand on Your Customers’ Minds?
Feb 2, 2011 - How Online Chat Misrepresents Total Word of Mouth
Feb 9, 2011 - What Really Constitutes and Excellent Customer Experience?
Feb 16, 2011 - Scoring Customers: A Critical Step to Achieve Delight
Feb 23, 2011 - Social Media: Personal Relationships Are the Key
Mar 2, 2011 - Delight Analysis - Focus Gets the Job Done
Mar 9, 2011 - They Say They’ll Recommend You, So What?
Mar 16, 2011 - Social Media, Think Before You Leap!
Mar 23, 2011 - Improving the Customer Experience - No Easy Choices
Mar 30, 2011 - Have You Told Your Customers a Story Recently?