Michael Dell Doesn’t Care About Customers!
Posted on 05. May, 2010 by Terry Vavra in Customer Relationships
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Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books.
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richardatdell
10. May, 2010
Hi Terry
We read your blog post with some interest and appreciate your time and effort to make your views known. In fact, we recognize there is constantly room for improvement. We always strive to do better. Clearly, based on your commentary, we let you down and I am sorry to hear that.
As someone who works at Dell and has had many opportunities to chat and meet with our CEO, Michael Dell, there is nothing further from the truth than your headline. Michael founded this company on direct relationships with customers, meets with customers wherever he goes, and the Dell team does, in fact,