Tag Archives: appreciating customers
Pricing to Preserve Customer Relationships
Posted on 05. May, 2009 by Terry Vavra.
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I just returned from NASCAR at the Richmond International Raceway. What a blast!
Most entertainment and sports events industries appear oblivious to the current recession, having continued to raise admission prices to stratospheric levels. Not so NASCAR. The Association has adopted a more realistic pricing strategy. President of RIR, Doug Fritz explains it this way, “We have [...]


Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books. 