Tag Archives: Customer win-back
Buying Back Customers
Posted on 03. Mar, 2010 by tvavra.
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I’ve often said that businesspeople regularly fail to appreciate customers until they lose them. Suggest spending money on a customer retention program and businesspeople will find every reason not to. Yet, when a customer defects, they’ll eagerly throw money at the defecting customer in an attempt to win them back – even when they may [...]
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appreciating customers
Business Strategies
consumer privacy
CSM
customer appreciation
Customer Delight
customer loyalty
customer privacy
Customer Recognition
Customer Relationships
Customer Research
customers as advocates
Customer Satisfaction
customer satisfaction measurement
customer scoring
Customer win-back
customer winback
Delight Analysis
Disaster recovery
disregarding customers
emotional bonding
frequency programs
fundraising
Hyundai
Market Research
offline word of mouth
online word of mouth
private word of mouth
public word of mouth
RFM
Running a business
selective perception
social media
sponsored customers
the customer experience
Word of Mouth
About Terry Vavra
Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books.
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Terry's Books
