Terry’s Endorsements

What Terry’s audiences say. . .

“Great communicator.”
“He’s great at encouraging interaction.”
“Very dynamic – just great!”
    Virginia Commonwealth University
    Interactive Marketing Institute

“Excellent.”
“Some precious gems!”
“Great explanation of important issues”
    Institute of International Research
    Customer Satisfaction Surveys Conference

“Engaging Speaker. Presented good theories that are applicable to our business and process at Amex Loyalty marketing.”
    American Express Company
    Senior Director, Outstanding Growth Customer Loyalty

“Your advice to our company management has been used in the initialization of many critical programs. I am equally impressed with the training that you have been providing in the form of special half-day conference workshops. The one I recently attended in New York was excellent. I believe your workshop is the only one focused solely on customer retention.”
    Hewlett Packard
    Senior Manager, Corporate Quality

“Highly organized, well-paced, cohesive, articulate and very personable. Just the right amount of examples, excellent.”
“Excellent. Good balance between concept and analysis.”
“One of the most relevant speakers.”
“Terry’s presentation was very informative. In particular, I found his examples to be extremely helpful. Great approach. Enjoyed it thoroughly.”
    American Express Loyalty Symposium<

"Dr. Vavra conducted a very successful seminar on Aftermarketing in Brazil to our members and guests with a remarkable level of improvement by attendees, despite the natural barrier of language. So, we are entirely at ease to recommend him to similar programs to both English and non-English audiences."
    Associacao Brasileira de Anunciantes