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Terry’s Itinerary

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October 3-5, 2011 – Renaissance Glendale Phoenix Hotel, Phoenix, AZ IIR – Total Customer Experience Leaders Summit Symposium: Managing Online Communities as Part of Your Customer Experience


Bonita Springs, FL
  IIR – Linkage Strategies Conference Keynote: Acting on Customer Feedback in the 21st Century:
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About Terry Vavra



Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books.
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