Terry’s Itinerary

Current Engagements

March 9, 2009

IIR – Linkage Strategies Conference

Keynote: Acting on Customer Feedback in the 21st Century: Overcoming Corporate Complacency & Customer Cynicism

 

Bonita Springs, FL

Spring 2008

Follett Corporation

Keynote: Why Merely Satisfied Just Isn’t Good Enough

 

Hoffman Estates, IL

Previous Engagements

 

 Ipsos Loyalty Shattering the Myths of Customer Loyalty San Francisco, Chicago, New York

 

 Institute for International Research Shattering the Myths of Customer Loyalty San Francisco

 

 The Conference Board: Customer Experience Management Conference Taking Customer Experience Management to New Heights  

 

 Chain Link Research How to Build Loyalty by Avoiding the Myths Banff Springs, Canada

 

 The Conference Board: Customer Loyalty Conference Parting with Conventional Wisdom to Make Your Loyalty Program Deliver ROI New York

 

 Professional Society for Sales and Marketing Training Keynote: Customer Loyalty: Building It, Training for It Boca Raton, FL

 

 Mercedes-Benz USA Annual Sales Meeting Keynote: Are Satisfied Customers Good for Business? Yes, But Not Good Enough! Cancun, Mexico

 

 SRI - Hispanic Boom Conference Keynote: Merely Satisfied Customers Will Put You Out of Business Los Angeles, CA