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Add new tag appreciating customers Business Strategies consumer privacy CSM customer appreciation Customer Delight customer loyalty customer privacy Customer Recognition Customer Relationships Customer Research customers as advocates Customer Satisfaction customer satisfaction measurement customer scoring Customer win-back customer winback Delight Analysis Disaster recovery disregarding customers emotional bonding frequency programs fundraising Hyundai Market Research offline word of mouth online word of mouth private word of mouth public word of mouth RFM Running a business selective perception social media sponsored customers the customer experience Word of Mouth

About Terry Vavra

Terry Vavra is a world-acknowledged expert in customer retention strategies, having authored (or co-authored) three groundbreaking books.
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